Terms of Service | LeadReply

1. Agreement to Terms

By accessing or using the LeadReply platform and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you ("you" or "your") and LeadReply ("we," "us," or "our").

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated effective date. Your continued use of the Service after any change constitutes your acceptance of the revised Terms.

2. Description of Service

LeadReply is an AI-powered lead response platform designed for financial advisors, real estate professionals, insurance agents, and other lead-heavy service businesses. The Service automates the generation and delivery of SMS, WhatsApp, and email responses to inbound leads—typically within 60 seconds of lead arrival. The Service may also include qualification scoring, appointment booking assistance, and analytics dashboards.

3. Free Trial

New users receive a 14-day free trial upon account creation. No credit card is required to begin the trial.

At the end of the trial period, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account will be suspended and access to the dashboard and automated responses will cease.

LeadReply reserves the right to modify, extend, or discontinue trial promotions at any time without prior notice. Trial terms are subject to the pricing in effect at the time of signup.

4. Pricing & Billing

LeadReply offers three subscription tiers:

Starter

$249 / month

Up to 100 leads/month · SMS & Email · Basic qualification · Calendar integration

Growth

$599 / month

Up to 500 leads/month · SMS, Email & WhatsApp · Advanced qualification · Analytics · Email support

Agency

$1,299 / month

Unlimited leads · All channels · Priority AI processing · Custom qualification · Dedicated support

All plans are billed on a monthly cycle. You may cancel your subscription at any time via your dashboard. Cancellation takes effect at the end of the current billing period.

LeadReply does not provide refunds for partial months. If you upgrade mid-cycle, the prorated difference will be charged immediately and the new plan rate will apply on subsequent billing dates.

5. Acceptable Use

You agree not to use LeadReply in any way that:

(a) Sends spam, unsolicited commercial messages, or bulk communications to individuals who have not consented to receive them;
(b) Uses AI-generated responses to facilitate or further any illegal activity;
(c) Resells, redistributes, or sublicenses the Service to third parties without written authorization from LeadReply;
(d) Extracts, scrapes, or exports lead data in bulk from the platform without explicit written authorization;
(e) Violates any applicable local, state, federal, or international law or regulation in connection with your use of the Service.

LeadReply reserves the right to suspend or terminate access immediately if we reasonably believe you have violated this section.

6. User Content & Data

You retain full ownership of all lead data and content you submit through the Service ("Your Content"). LeadReply processes Your Content solely to provide and improve the Service.

We do not claim ownership of your leads, their contact information, or any data associated with them. We do not sell, license, or otherwise distribute Your Content to third parties outside of what is required to deliver the Service.

You are solely responsible for ensuring you have the appropriate rights and consents to submit any lead data to the Service, including compliance with applicable telemarketing and anti-spam regulations.

7. AI Response Disclaimers

Important: LeadReply AI responses are generated automatically by an artificial intelligence system. They do not constitute financial advice, legal advice, tax advice, medical advice, or any form of professional recommendation.

The financial advisor or professional is solely responsible for reviewing, editing, and approving all communications sent to leads before or after delivery. You must not send AI-generated responses to leads without human review unless you have independently verified the response is accurate, appropriate, and compliant with applicable regulations.

LeadReply does not guarantee the accuracy, completeness, timeliness, or appropriateness of any AI-generated response. You use the Service at your own risk and are solely responsible for the content of every message sent through the platform.

8. Account & Termination

You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is your responsibility.

LeadReply may suspend or terminate your account if:

(a) Payment is not received within 7 days of the due date;
(b) You materially violate these Terms;
(c) Your use of the Service poses a security risk, legal risk, or risk of harm to other users or third parties.

You may cancel your account at any time through your dashboard. Upon cancellation, your data will be retained for 30 days and then deleted, unless a longer period is required by law.

9. Limitation of Liability

LeadReply is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, LeadReply is not liable for:

Indirect, incidental, special, consequential, or punitive damages;
Loss of leads, revenue, business, profits, or goodwill;
Any act or omission of a financial advisor, insurance agent, or any other user of the Service;
Damages arising from your reliance on any AI-generated response, or from any communication sent through the Service;
Errors, delays, or failures in AI response generation or delivery.

Except where prohibited by law, LeadReply's total liability under these Terms shall not exceed the total fees actually paid by you to LeadReply in the twelve (12) months preceding the event giving rise to the claim.

10. Governing Law

[Placeholder — consult legal counsel to determine applicable jurisdiction and governing law.]

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, subject to advice from qualified legal counsel.

11. Contact

Questions about these Terms? Contact us at:

Email: admin@leadreply.org

We aim to respond to all inquiries within 2 business days.