Questions we hear before you sign up

Direct answers to the five most common objections — plan fit, onboarding, integrations, inbox roadmap, and billing setup.

How should I pick between Starter, Growth, and Pro?
Pick by three signals. Volume: ≤100 inbound leads/month → Starter; ≤500 → Growth; anything higher → Pro. Channels: SMS + email is enough → Starter; add WhatsApp or deeper qualification → Growth; all channels plus custom rules → Pro. Support depth: standard email support is on Starter and Growth; if you want a dedicated success manager and white-glove onboarding, only Pro ships that. Unsure where you land? Most advisors in real estate or coaching under 50 closed deals/yr fit Starter; small teams running paid Meta traffic fit Growth; agencies or multi-location businesses fit Pro.
What does WhatsApp onboarding look like for a new account?
Three steps, fully handled for you over 1–2 business days. Prerequisite: a Meta Business account with WhatsApp access approved (we screen this for you during a 15-min fit call). WABA handoff: we provision the WhatsApp Business API number on your behalf and link it to LeadReply so outbounds route correctly. Template walkthrough: a 10-minute call where we set up your first 1–3 response templates and connect your calendar. After that you're live — leads landing on your form or webhook get an instant replied-from-by-a-human-feeling WhatsApp response within seconds.
Which CRM integrations are supported today?
Two native integrations are live and shipping. GoHighLevel: two-way webhook bridge — inbound GoHighLevel form submissions land at /api/webhooks/gohighlevel, get qualified by our AI, and the AI reply plus the qualified lead data can be written back to GHL via the GHL API on request. Salesforce: a dedicated sync endpoint at /api/crm/salesforce/sync pushes qualified leads (with the AI message pair) into Salesforce Lead or Contact records, keyed on email. HubSpot: scoped for the Q3 roadmap and actively in development — drop us a note via the contact page if you'd like early-access or have specific workflow requirements we should plan around.
When is the two-way SMS + WhatsApp inbox fully available?
Split today. Two-way SMS is live now on Growth and Pro — when a prospect replies to an AI-sent SMS, the message lands in your conversation thread, you can reply from the dashboard, and the system rewrites the AI's next response based on the live thread. Two-way WhatsApp is in private beta today with a handful of design-partner advisors. General availability is targeted within the next 60–90 days. We have a waiting list — send us a note via /contact and we'll prioritize your onboarding based on volume and the workflows you're trying to replace.
How do I set up Stripe Connect under Platform Settings?
LeadReply uses Polsia's hosted Stripe Connect — you do not configure Stripe directly on LeadReply. After your subscription becomes active, the Stripe checkout you completed flips your advisors.subscription_status to 'active', and the dashboard's Platform Settings surfaces a payments link to the Polsia Payments page. That page is where your Stripe Connect account is finalized (KYB, payout bank, tax details) if it isn't already — once it's connected, refresh and the Subscribe buttons on /pricing go live for monthly + annual terms. The same connection powers any future paid add-ons (extra WhatsApp numbers, dedicated success manager).

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